Parent help

Your account

Use the same parent account on each device. Confirm your email before opening full lessons.

• Sign in
• Request a password reset
• Resend your confirmation email
• Open account settings

If a link expired, request a new one. Check your spam folder and open the newest message.

Saved adventures

Wait for saved progress to load before starting. If saving fails, keep the page open and use Retry in the save notice before signing out or switching devices.

Browser progress is separate. Review and confirm an import on My trail; it is never copied into your account automatically.

Listening together

Tap Listen after opening an activity. Check device volume. If playback is blocked or fails, tap Listen again; you can also try another supported browser.

A “Recording not ready” label means that recording is unavailable. Explore the picture with an adult. The app does not replace missing recordings with a device voice.

Subscriptions and billing

The planned family subscription is $19.99 USD per month. Purchases and changes to existing account access require launch approval. The family plan page shows current purchase availability.

After activation, account settings will link to Stripe for subscription management. Canceling renewal and requesting a refund are separate actions; the refund policy still needs founder approval.

Contact and account requests

A direct support contact has not been published yet. The help on this page is self-service; it does not send a message or submit an account-deletion request.

Never share your password, sign-in links, access tokens or full payment-card details. When an approved contact is available, describe the page and error without including your child's personal information.

Little explorers, ages 2–5

Choose a level together. Pointing, looking and accepting a model count as participation. Reading, a microphone and spoken answers are not required for the preschool trail.

Take a break whenever your child needs one. Completion records participation, not a test of mastery. An adult should supervise offline activities and materials.